Resident resources
Pay rent, request repairs, find your documents, and plan your next step, all in one place.
Pay rent online
Pay securely in the RentVine portal, one time or with autopay, and see your payment history any time.
Repair requests
Submit non-emergency repairs any time and follow the status from request to finished.
Renters insurance
Required by your lease for the whole tenancy. It covers your belongings and gives you liability protection.
New to the area?
Utilities by city, internet providers, driver license offices and change-of-address steps.
Just moved in?
Submit your move-in condition report within 48 hours. It documents what was already there and protects your deposit.
Moving out
Give notice through the portal, review the move-out checklist and schedule your final walkthrough to protect your deposit.
Tenant-to-Homeowner Program
Renting is a stepping stone, not a destination. Residents in good standing can join at no cost.
- A credit review and a plan to strengthen it
- Monthly savings guidance toward a down payment
- Introductions to local lenders who know first-time buyer programs
- Help understanding Utah down payment assistance
- When you’re ready, a free homebuyer consultation, timed to the end of your lease
Buying help is provided by Troy Moultrie, Associate Broker, Real Broker, LLC, who has an ownership interest in Treasured Properties Management PLLC. You’re free to use any agent and any lender, and joining is never required to rent from us.
Resident questions
When is rent due? Is there a grace period?
Rent is due on the 1st. No late fee is charged if payment arrives by the end of the 5th. After that, late fees apply as your lease describes. Autopay in the portal is the easiest way to never be late.
What counts as an emergency repair?
Call us right away for:
- Active water leaks or flooding
- No heat in winter
- A gas smell (leave first, then call 911 and Enbridge Gas)
- Electrical hazards or a full power outage
- An exterior door or lock that won’t secure the home
Can I add a pet?
Every pet must be approved before it comes into the home. Send us the breed, size, age and vaccination records. If approved, you’ll sign a pet addendum and pay a pet deposit. Some homes don’t allow pets. Assistance animals are not pets, and we review those requests under fair housing law.
What if I’m locked out?
During business hours, call our office. After hours, call a licensed locksmith at your own cost. We don’t charge lockout fees, but we can’t promise after-hours help, so keep a spare key with someone you trust.
How do I add or remove someone from my lease?
Contact us before anyone moves in or out. New occupants 18 and older complete an application and the same screening as everyone else.
When do I hear about renewing?
We reach out 60 to 90 days before your lease ends. You can contact us sooner any time.
Questions?
Office: Monday to Friday, 9 AM to 5 PM. Saturday 10 AM to 4 PM for leasing. Showings by appointment, including weekends. For after-hours emergencies, call (435) 243-5877 and press 2.